[Asterisk-Users] ACD in Asterisk

[Mamadou Lamine KA]

Hi everybody,

I am having a problem while setting up queues in Asterisk. Callers are kept
in the queues and told to wait while there are available agents. Even if I
use "ringall" as strategy the call is not always sent to all free agents. Is
there a problem with Automatic Call Distribution in Asterisk or am I missing
something? Below is my queues.conf. Thanks for any suggestion

Lamine

[general]
[default]

[sceclient]

music=sceclient

strategy=leastrecent

timeout=30

retry=5

wrapuptime=0

maxlen=0

announce-holdtime=no

member=Agent/3001

member=IAX2/3000

member=IAX2/3001