[Asterisk-Users] X100P delayed ring on incoming calls?

[Adrian Chapman]

Joseph Gutowski wrote:
> The only way I know of to speed it up is to turn off all of the
> features like distinctive ring detection, caller ID, etc. -- depending
> on your usage, that may help some. I haven't confirmed that this
> actually does anything myself, but it seems logical that Asterisk
> could pick up quicker if it wasn't waiting for caller ID. This is what
> people suggest if you Google the list.
> 
> Either way, the best I've ever managed on the X100P's was 1 ring
> before Asterisk picks up and starts doing its thing.

We came across this exact problem in testing, and the more we thought 
about it, the more we realised it's actually a non-problem.

Think about it from the point of view of the person ringing. What do 
they hear, if there's that delay?

    <ring ring>
    <ring ring>
    <ring ring>
    Thank you for calling XYZ. Please press 1 for this, 2 for that
    <hold music>
    Hello, XYZ, Dave speaking, how can I help?

Now remove the <ring ring> - they've barely finished dialling before 
they're into the "Thank you for calling". I don't know about you, but I 
tend to use the "ringing time" as a bit of an opportunity to get my 
brain in gear. It actually *throws* me slightly if I don't hear a ring 
or three.

If somebody's using an all-in-one type of phone, perhaps a landline with 
the buttons in the same physical bit you hold to your head, or a mobile, 
they'll probably miss the first ring or so as they move the phone from 
in front of them to their ear.

Which is better - they miss a <ring ring> or they miss the initial 
announcement and have to go through the IVR again, or just plain get a 
bit flustered? Don't forget - not all callers are "us". A lot of people 
out there still have techno-fear with things as complex as telephones.

-- 
Adrian Chapman
Director
Trivas Ltd
Business on the Move
Mobility - Messaging - Infrastructure - Security - Remote Access
07796 690210 - 01582 626552