[Asterisk-Users] Recording Queue agents

[kyle Hagan]

We use the AgentCallBackLogin option, that will work for you too.

Kyle

David John Walsh wrote:

>Hi all
>
>We have a psudo-switchboard in the offices, with receptionists who
>login into the switchboard queue, all is well.
>
>I have been asked to look into the possibilty of recording all the
>agents conversations.
>
>Legal issues aside:
>
>Can anyone give me any pointers as to how this might be achived.  The
>basic rules are:
>
>We only want the conversation, otherwise i'd just monitor all thru the
>wait period :)
>
>when the agent transfers it off, the recording needs to stop.
>
>-----
>
>Am I opening a can of worms here, or is it as simple as setting a flag
>in one of the commands?
>
>All the agents phones are SIP, the queue is an internal extention (so
>that all can use the switchboard) so just monitoring the trunks is out
>as well (sadly)
>
>Any help (even if its just ideas or sample code) would be greatly apreciated.
>
>We run asterisk at home - to keep things simple (0.6 in production) (0.9
>on my test machine)
>
>thanks
>
>David
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