[Asterisk-Users] queue - transfer calls

[Juan Manuel Coronado Zúñiga]

El lun, 18-04-2005 a las 10:18 -0400, Ariel Batista escribió:
>  
>      1. Attended transfer: If the agent transfers the call to someone
>         in the management team, the call is immediately transferred,
>         and the agent is not able to talk to the manager before. Is
>         there a way to allow an agent to talk to the management befora
>         actually transferring, so that he can explain the issue in
>         advance????
> 
> In stead of transferring to the next level support have your agents
> park the call to lets say 700 it should give you something like 701
> then call the next agent tell them what the problem is and to pickup
> exten 701.
> 

The attended transfer works fine but you have to implement it on * from
the CVS. It's still not available in the stable release.

See: http://www.voip-info.org/wiki-Asterisk+config+features.conf


Regards,

-- 
Juan Manuel Coronado Z.
Avatar Ltda. 
Parquesoft
Calle 4 # 8-30, Office 402
Telephone:(+57 2) 822 1214 - ext 300
Popayán, Colombia.
http://www.avatar.com.co