[Asterisk-Users] Re: CVS-HEAD and CheckGroup/SetGroup

[Sean A. Newton]

On Wed, 20 Apr 2005, Noah Miller wrote:

> Is this to disable the call waiting on Polycom phones?  If so, I don't 
> think there wouldn't be a need to have it on the "s" extension.  You'd 
> just need to have it on any extension that the Polycom phone would call 
> (other handsets, outside lines, voicemailmain, etc).  CheckGroup does 
> increment n+101, but unless you want them to get a busy signal, I'd 
> probably move them on to the next line appearance on the phone, or to a 
> voicemail box.

Sending this reply again, because I'm not sure it made it to the list... I
never got a copy... 

I'm only using it to disable call waiting for ACD groups.

It works under stable / v1-0 / whatever.. kinda. call waiting is
effectively disabled, only for call queues (ACD).. Which is what I want.

However, here's the problem that led me to try HEAD.

Under stable, When someone in the ACD group takes a call (and the SetGroup
is set) and then transfer the call to someone else.. Until the original
call is disconnected, that ACD agent will not get any new calls. IE: the
SetGroup doesn't go away until the call ends.

If someone in my tier 1 department transfers a call to tier 2.. and that
call runs for an hour, then I've got a tier 1 tech taking no calls for an
hour.

This doesn't seem to be a problem when I use head, but then again.. the
call waiting problem comes back.

I'm on the verge of doing something stupid.. like... just going out and
buying a bunch of phones that I can disable call waiting on. Sad, but
true..

Anyone want a bunch of very lightly used Polycom phones?

--Sean