[Asterisk-Users] Unbelievable...

[Rich Adamson]

As only one individual, I thought their statements were very straight-
forward and clear. Having worked as a senior manager in a technical
organization, a large number of tehcnical people simply do not
comprehend some words (or read other words into whatever they happen
to be reading), or, jump to conclusions based on their technical 
knowledge that are unreasonable (contractually or otherwise).

The wording is very obviously oriented toward those types, and I'd
bet a fair amount they _still_ receive calls that are clearly answered
on their web site.

Regardless of what their web site says, they've provided me with the 
best service of the half dozen itsp's that I've worked with directly.
And, I don't work for them or represent them.

------------------------
> It's safe to assume that this particular company is pretty much 
> functionally illiterate given the tone and tact of the rest of their 
> comms. They won't be around long.
> 
> 
> 
> On Apr 17, 2005, at 2:58 PM, Rusty Shackleford wrote:
> 
> > Unbelieavable, and utterly disgraceful. Anyone found responsible for
> > establishing such a policy would quickly find their ass on the street 
> > in
> > any organization that understands the first thing about customer
> > service. One doesn't build or "protect" a business by threatening and
> > bullying one's customers. If one is worried about the "bad impression"
> > that complainers are giving about the operation, figure out WHY they 
> > are
> > driven to such extremes and DO SOMETHING ABOUT IT. It isn't rocket
> > surgery. The principles of running an effective customer service
> > organization are well known and readily available to anyone.
> >
> > The mind boggles...
> >
> >> -----Original Message-----
> >> From: asterisk-users-bounces at lists.digium.com
> >> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of
> >> snacktime
> >> Sent: Sunday, April 17, 2005 2:38 PM
> >> To: Asterisk Users Mailing List - Non-Commercial Discussion
> >> Subject: [Asterisk-Users] Unbelievable...
> >>
> >>
> >> Sure sounds like a veiled threat to me.  Post something they
> >> don't like and find your support ticket ignored or possibly
> >> your account
> >> closed?   Oh well guess I won't be getting any support from livevoip
> >> anytime soon:)
> >>
> >>
> >> Straight from the network status page on their website...
> >>
> >> "If you are working a trouble ticket with LiveVoip support
> >> and start posting to mailing lists or newsgroups you are just
> >> wasting your time. LiveVoip LLC will not respond to such
> >> postings which in many cases are done to push support teams.
> >> If anything it will slow your ticket or cause the case to be
> >> closed. Our techs work hard for you! They are not going to
> >> take abuse in any form. Posting to these lists is done by
> >> some as a way of trying to obtain faster support or vent
> >> frustrations. LiveVoip has a Zero interest in these actions
> >> and will respond per our Terms & Conditions if required. Let
> >> our people help you. That is what they get paid for. Are they
> >> busy? Of course. Do they work long hours? Duh. Treat them
> >> nice and Say Thanks. You will get further by being part of
> >> solutions, not part of the problems. "
> >
> > -- 
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> >
> >
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