[Asterisk-Users] Overheard conversation. Comments please !

[Damon Estep]

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Patrick May
> Sent: Thursday, April 14, 2005 1:59 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Overheard conversation. Comments please
!
> 
> On Thu, Apr 14, 2005 at 08:13:51PM +0100, Asterisk wrote:
> > I've just been informed of a disturbing event at our call center. We
run
> > 20+ agents taking inbound and outbound calls through the queue
system,
> > and use chan_spy to monitor ongoing conversations.
> >
> > My supervisor received a phone call from another call center
(nothing to
> > do with us, in fact they are 200 miles away) stating that they
overheard
> > a conversation between ourselves and one of our customers that we
were
> > speaking to at the time. He was able to give reference numbers and
> > names, (and financial circumstances) so he obviously did hear this
> > conversation.
> >
> > We are running CVS head as of 10 days ago, using TE410p on 32channel
> > ISDN primary line.
> >
> > Has anyone else ever heard of something like this happening ? My
boss is
> > going apeshit talking about the DPA (data protection act) and wants
> > answers like yesterday. Quite frankly, I have no idea on where to
start
> > to look for something like this.
> >
> > Julian.
> > _______________________________________________
> 
> Not a Telco guru, but I've seen that happen, though it was on an
analog
> line
> here in the states at home. They were wet, or something like that,
> according
> to PacBell. We could hear a neighbor (well, they lived probably 500'
away,
> and
> around a corner) and they could hear us. It kept getting worse to the
> point
> that it was like all 4 people were in a conference call. Initiating a
new
> call
> didn't help.
> 
> Patrick
> _______________________________________________

The user stated that the line is PRI ISDN, not likely to be a physical
short as that would take the digital line out, not produce crosstalk,
had to be a switching issues with the telco or *, or user (agent) error.