[Asterisk-Users] Overheard conversation. Comments please !

[Patrick May]

On Thu, Apr 14, 2005 at 08:13:51PM +0100, Asterisk wrote:
> I've just been informed of a disturbing event at our call center. We run 
> 20+ agents taking inbound and outbound calls through the queue system, 
> and use chan_spy to monitor ongoing conversations.
> 
> My supervisor received a phone call from another call center (nothing to 
> do with us, in fact they are 200 miles away) stating that they overheard 
> a conversation between ourselves and one of our customers that we were 
> speaking to at the time. He was able to give reference numbers and 
> names, (and financial circumstances) so he obviously did hear this 
> conversation.
> 
> We are running CVS head as of 10 days ago, using TE410p on 32channel 
> ISDN primary line.
> 
> Has anyone else ever heard of something like this happening ? My boss is 
> going apeshit talking about the DPA (data protection act) and wants 
> answers like yesterday. Quite frankly, I have no idea on where to start 
> to look for something like this.
> 
> Julian.
> _______________________________________________

Not a Telco guru, but I've seen that happen, though it was on an analog line
here in the states at home. They were wet, or something like that, according
to PacBell. We could hear a neighbor (well, they lived probably 500' away, and
around a corner) and they could hear us. It kept getting worse to the point
that it was like all 4 people were in a conference call. Initiating a new call
didn't help.

Patrick