[Asterisk-Users] Overheard conversation. Comments please !

[Wiley Siler]

Do you share the same ISDN provider?  Assuming all your VoIP is behind a
firewall and your only publicly exposed comms are across your ISDN, how
could the problem be anywhere but upstream of you and obviously an issue
with the ISDN provider.  If you do not know where to start then do
process of elimination.  Are any of the clients able to bridge calls in
any way?  Is this an issue of an agent conferencing in another person
over a back PSTN line or something like that?  Just work through them.
My first reaction is that this would have to be outside your control if
your clients all reside in a secure area. 

W
 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Asterisk
Sent: Thursday, April 14, 2005 12:14 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Overheard conversation. Comments please !
Importance: High

I've just been informed of a disturbing event at our call center. We run

20+ agents taking inbound and outbound calls through the queue system,
and use chan_spy to monitor ongoing conversations.

My supervisor received a phone call from another call center (nothing to

do with us, in fact they are 200 miles away) stating that they overheard

a conversation between ourselves and one of our customers that we were 
speaking to at the time. He was able to give reference numbers and 
names, (and financial circumstances) so he obviously did hear this 
conversation.

We are running CVS head as of 10 days ago, using TE410p on 32channel 
ISDN primary line.

Has anyone else ever heard of something like this happening ? My boss is

going apeshit talking about the DPA (data protection act) and wants 
answers like yesterday. Quite frankly, I have no idea on where to start 
to look for something like this.

Julian.
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