[Asterisk-Users] Sipura SPA-841 Phone Review

[John Novack]

JD wrote:

>
>> Last annoying factor is that pressing a Line button while already 
>> engaged in a conversation on that line will disconnect your call.  
>> Better example--
>>
>> You're in a conference call with L1 and L2
>> You want to put L1 on hold and talk to L2 privately
>> Most phones, you'd just press L2
>> On the 841 doing so would disconnect L2 and leave you speaking with L1
>>
>> Regards,
>> Trevor Peirce
>
For many years in the key system world there has been a disagreement as 
to how, after setting up a conference call,  how one should be able to 
break the conference or drop one party.
Many key and hybrid systems work just as you describe, and probably just 
as many do not.
The user needs to read the manual before operation, but few ever bother.
The manual clearly states to press the hold button, placing BOTH calls 
on hold, then the line key for the call you want to continue.
As with  the "reply" vs "reply all" issue  on a mailing list, each camp 
has their reasons why it should work a given way.

>
> I have the 841, it puts calls on hold when pressing another line, 
> though I have each line as a separate extension. Perhaps theres a 
> setting in the configuration that need to be turned on for that to work.

This is a FEATURE.  In the telephone world it is called automatic hold, 
and almost all key/hybrid systems work that way, either picking up 
another line or the local intercom

As to that "hold" button. What idiot decided it should be in the middle 
of a row of keys, the same size as the others, and not a bright color?

JMO

John Novack
.

> JD
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