[Asterisk-Users] Keypad disabled on AriaVoice SIP phone

[Kanuri, Seshu (Company IT)]

Are these the same as YUXIN phones sold by eezeePhone.com? Do they have
PA1688 Chipset?

This does not look like a problem of the phones, but something to do
with Asterisk Dial plan. Are you using 'Answer' or 'Dial' command?

1)If you are usind Dial command, do not use T or t flags
2)DTMF mode Inband works only for Ulaw. If You use any other codecs, use
RFC2833 

Seshu


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Ian
Pattison
Sent: Wednesday, April 06, 2005 1:34 PM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Keypad disabled on AriaVoice SIP phone

Hi All,

I've got a couple of AriaVoice C-301P SIP phones connecting to * and
have a bit of a problem. I can dial out with no problem but once *
bridges the call to another channel (such as a Zap channel to the PSTN
or an internal Analog phone) it appears that the keypad is then disabled
which keeps me from navigating other peoples IVR trees. I've seen some
ramblings on DTMF relay (usually when applied to Cisco products) but
don't know if that's my issue at all. I've tried both RFC2833 and Inband
Audio for DTMF handling with identical results. It literally appears
that the keypad is being disabled after dialling. 

I've attempted to contact the vendor of the phones several times and
have been unsuccessful in reaching anyone.

Anyone had a similar experience?

A snapshot of the phone's config can be seen at
http://www.technologyassociates.ca/phone.jpg 

Thanks,

Ian

Ian Pattison, Senior Analyst
Technology Associates Inc.
Tel: 905-459-2100 ext. 204
Mobile: 416-568-6548
E-mail: ianp at technologyassociates.ca 
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