[Asterisk-Users] Supervised transfer problems

[Josiah Bryan]

On Monday 04 April 2005 6:23 am, Daniele Gallina - 3P System S.r.l. wrote:
> Hi all, when I try to transfer a call asterisk say me:
>
>     -- Executing SetCallerID("SIP/20012-cb87", ""Gallina Daniele"
> <20012>") in new stack
>     -- Executing Dial("SIP/20012-cb87", "SIP/20013") in new stack
>     -- Called 20013
>     -- SIP/20013-034d is ringing
>     -- SIP/20013-034d answered SIP/20012-cb87
>     -- Attempting native bridge of SIP/20012-cb87 and SIP/20013-034d
>     -- Started music on hold, class '3psystem', on SIP/20013-034d
> Apr  4 12:12:39 NOTICE[4710]: chan_sip.c:5161 get_refer_info: Supervised
> transfer requested, but unable to find callid
> '48b5cce3d8e0d84f at 192.168.0.53'

<snip>

I've been having the same 'problem' with my Polycom SoundPoint IP500 phone. 
When our receptionist hits transfer, <ext>, transfer - then I see a notice 
just as above. The odd thing is that the call ID is given as on the phone, 
not on the server. E.g. the IP in  ''48b5cce3d8e0d84f at 192.168.0.53" is the IP 
of the Polycom phone, not the * box. Is there any way to fix this? Rewrite 
sip headers? Any ideas?

-josiah

-- 
Josiah Bryan
IT Coordinator
Productive Concepts, Inc.
jbryan at productiveconcepts.com
(765) 964-6009, ext. 224