[Asterisk-Users] Queue question

[Jeremy Rusnak]

Hi all,

Right now our queue system is working quite well.  One thing that I
would like to have the option of doing would be to play a "ring" for
the customer when they are connected to an agent.   Right now they go
from music on hold to an agent with no indication that their call is
"going through."

Our agents are played around a five second message when they pick up a
call, announcing the queue it is from.  Is there a way to play a sound
to the remote caller during this period?

I'd love for the customer to hear a standard "ring" before they are
actually connected to the agent.  Any pointers?

Thanks,
Jeremy