[Asterisk-Users] Queue / Agent Problem

[Joseph]

On Fri, 2004-10-22 at 11:47, Ben Merrills wrote:
> Is anyone planning on patching chan_agent.c to reflect the new transfer
> method (using the patch linked below)? 
> 
> I had a stab at it, but my c skills are next to none :)
> 
> Cheers,
> 
> Ben Merrills

I would love to see that added.

Will it be added to the cvs or is there something wrong with it?
Or rather, is there a reason not to add it to the cvs.

> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Robert
> Jackson
> Sent: 22 October 2004 16:38
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: RE: [Asterisk-Users] Queue / Agent Problem
> 
> 
> 
> > -----Original Message-----
> > From: Joseph [mailto:tech at ekn.com] 
> > Sent: Friday, October 22, 2004 11:22 AM
> > To: asterisk-users at lists.digium.com
> > Subject: [Asterisk-Users] Queue / Agent Problem
> > 
> > 
> > But if the agent does a consultive transfer, the queue system 
> > thinks the agent still has the call and does not send anymore 
> > calls to agent.
> > 
> > Is there a work around to this?
> > 
> > One is to use the blind (#) transfer, but that is less than 
> > professional.
> > 
> Check out bug 2460.  It adds attended transfers via '#'.  
> 
> http://bugs.digium.com/bug_view_page.php?bug_id=0002460
> 
> Also, your agents could place the call on hold, call the person 
> they are going to transfer the call to, announce the call, 
> hangup, pickup the original call, then transfer via '#'.  It 
> may sound complicated, but it works pretty well for us, and it 
> allows the person recieving the transfer to let it go to 
> voicemail or choose to answer it.
> 
> (Also, posted to the bug tracker.)
> 
> Hope this helps,
> 
> Robert Jackson
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-- 
respectfully, Joseph ===============
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