[Asterisk-Users] (Another) Queue log analyser

[Ben Merrills]

I've been doing some work on a queue log analyser for a while now,
getting the basics in place, an example of which you can find at the URL
below. However, just wondering what information people think is most
useful in a log analyser?

At present it includes the following features:

# Time periods - specify a period of days from the log which you want to
generate statistics for (e.g. only the last 14 days)
# Templating - allows the stats to be inserted into any html/text
template using specific tags to insert stats. This means you could
create a number of templates and execute the analyser against them to
give different information on different pages (quite flexible).
# Specify start and end dates - similar to the first feature, except you
can specify a tight period from your log, not just the last x number of
days
# Channels/Agents to names - simple text file allows you to specify a
name, agent number and a channel - e.g. Ben, Agent/1, Sip/ben. This is
then used in the output #   instead of raw data
# JPG graphs - includes a custom class to generate line graphs of
information (e.g. hourly call volumes etc)

What I want to know though is, what output people would like. At the
moment there is an overview of all queues, which includes:

Total Calls, total connected calls, total abandoned calls, calls
abandoned within x seconds, calls exited with key press, Average hold
time, max hold time, average talk time

Agent overview includes:
Calls taken, Average talk time

Graph of call volume per hour of the day
Graph of call volume per day (over the period specified)

Runs under windows (.NET or mono required) or any other OS that support
.NET/mono (Linux, Mac, BSD etc)

http://muad.xdev.net/Projects/qig/sample.html


Not really done anything like this before, so as much input as possible
would be appreciated.

Cheers,

Ben