[Asterisk-Users] Agent monitoring using fop

[Wayne Sheppard]

I would suggest the following, but these are pretty standard in a call 
center -

logged in/out
ready/not ready (not ready reason code support, i.e. call wrap, break, 
training, etc.)
on inbound call
on outbound call
recording call flag

stats at agent level -
total inbound calls
total outbound calls
total transfers
inbound talk time
outbound talk time
hold time
login time


Nicolás Gudiño wrote:

>Hi,
>
>On Mon, 11 Oct 2004 12:45:29 +0100, Asterisk <asterisk at dotr.com> wrote:
>  
>
>>Is there anyway of monitoring an agent's status using the flash operator
>>panel ? I can monitor a queue easily but seem to hit a brick wall with the
>>agents.
>>
>>    
>>
>
>What do you want to monitor about agents? Any feature sugestion is welcome.. 
>
>  
>