[Asterisk-Users] Conferencing -- app_meetme, app_meetme2, app_conference

[Steve Edwards]

I want to build a conferencing system and I'm looking for suggestions on 
which application will make a better starting point.

A conference consists of: up to 20 callers, a small number (1-3) of agents 
and a small number of supervisors (0-3). Multiple conferences will be 
"active" on the same host

An agent's job is to keep the conference going.

A supervisor's job is to keep the agents going :)

Some of the characteristics I've identified are:

1) A supervisor may join and leave conferences at will without any 
indication to agents or callers.

2) A supervisor should be able to un-mute and mute themselves.

3) A supervisor should be able to "coach" an agent. In this mode, the 
supervisor can speak, but only the agent(s) can hear the supervisor. This 
will not interfere with the interaction between agent(s) and callers.

4) A supervisor should be able to "kick" an agent. At this point, the 
supervisor effectively becomes an agent but they may return to the 
supervisor "role" if another agent joins the conference.

5) A supervisor should be able to "kick" a caller.

6) A supervisor can press a key to hear how many callers and agents are in 
the conference.

7) An agent should "log in" to the system so we can track their time.

8) An agent can "kick" a caller.

9) An agent can press a key to hear how many callers are in the 
conference.

10) A caller can exit the conference by pressing a key.

All 3 applications can handle parts, which one do you think is the best 
fit to add to?

Thanks in advance,
------------------------------------------------------------------------
Steve Edwards      sedwards at sedwards.com      Voice: +1-760-468-3867 PST
Newline           pagesteve at sedwards.com            Fax: +1-760-731-3000