[Asterisk-Users] Queue/Agents problem with 1 agent

[Matthew Boehm]

According to the source code, shouldn't it be saying "Everyone is busy at
this time" instead of "No one is answering queue" ? This seems to make more
sense because someone "is" answering the queue and when 1 agent is currently
on the phone with someone from the queue they are busy at that time.

Can anyone else please confirm this behavior? I'd like to confirm it before
submitting a bug report. Just setup a queue, and 2 possible agents. Have 1
agent login. Put someone in the queue, have agent 1 answer the call. While
on that call put another person in the queue. You "should" see "Everyone is
busy at this time" messages in DEBUG. If you are seeing "No one is answering
queue '<queue name>' then there is a problem.

Thanks,
Matthew


----- Original Message ----- 
From: "Richard Lyman" <pchammer at dynx.net>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
Sent: Monday, October 04, 2004 5:37 PM
Subject: Re: [Asterisk-Users] Queue/Agents problem with 1 agent


> Matthew Boehm wrote:
> > Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged
in
> > and awaiting a call via AgentCallback. Agent 2 has not logged in. An
> > outsider (caller A) calls in and is placed in the queue, cytelcs. Agent
1's
> > phone rings and Agent1 and A talk.
> >
> > While they are talking, caller B calls in. Caller B is correctly placed
in
> > the queue and hears music, however this shows up in asterisk console:
> >
> > app_queue.c:743 wait_for_answer: No one is answering queue 'cytelcs'
> >
> > Why is that showing up? Agent 1 is still logged in and is currently on
call
> > with caller A. Why would * inform me that noone is answering that queue
when
> > someone is?
> >
> > Any ideas?
> >
> > Thanks,
> > Matthew
> >
> within retry timeframe, no one was available (nor answered) that
> queue, that warning message will be shown.  set your retry = x to
> a higher number and those will happen less often.
>
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