[Asterisk-Users] CTI (Computer-Telephony Integration) with Asterisk ?

[Jay Milk]

"easy" is such a subjective word.  If you're a car-mechanic, it'll be
incredibly difficult, if not impossible.  If you're a linux-savvy
C-programmer and you know the schema for your customer DB well, it
should be trivial.  You calling plan could...
1. Identify which extension(s) to ring
2. Run a custom app NotifyExt which sends caller-id to computers
associated to certain extensions (or does a broadcast of
extension/caller-id info)

On your workstations, you'd have a program running that receives those
notifications, or picks them out of the stream of broadcasts, populates
customer information from you DB and pops it on the screen.

So, from a management standpoint, this application is trivial -- all the
pieces are readily available, you just need to put them together.  Risks
are access to your customer DB and your network topology.  Security
would be costly to implement, a broad-cast solution would be fairly easy
to do.

FWIW, I'm finishing my (home) Asterisk installation, "Version 1.0", at
the current time, and I have plans for implementing an IP based CDR
(which displays current line usage in real time) as well as some CID
based stuff, like standardizing incoming CID information.

-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Florent
Guiliani
Sent: Wednesday, May 26, 2004 11:13 AM
To: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] CTI (Computer-Telephony Integration) with
Asterisk ?


Jay Milk wrote :
 >What do you expect out of the CTI? Screen pops with customer
>information? DID based on caller-id of the customer (e.g. default
>sales-rep)? All those things are possible with AGI scripts and *
>applications.

I'm looking for screen pops with customer information, is it possible 
and easy to do with asterisk?

Florent,

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