[Asterisk-Users] CallCenter setup

[ePyron Felix Deierlein]

Hi, 

> > > enough get redirected to human consultant. There should be 
> > > possibility for supervisors to connect to ongoing conversation. 
> > > Expected traffic will not exceed 30 concurrent calls.
> 
> Look at "ZapBarge" for the listening-in. As usual the Wiki is 
> your friend. Also I assume you'll want to look at this:
> 
> http://www.voip-info.org/wiki-Astguiclient
> 
> By the way: If you can do give Asterisk a life of its own 
> with an E1 ISDN card and do not put it behind the Siemens 
> HiPath, that'll make things easier. That would permit you to 
> avoid the rather evil H.323 protocol ...
> 
> > > Now my problem is which interface to choose? Will voip be 
> good enough? 
> > > Wont it introduce to much latency? Or should I insist on 
> buying ISDN 
> > > interface for asterisk box? What hardware would You recommend for 
> > > this setup?
> 
> Before ordering any equipment you should first of all test 
> the H.323 setup/connectivity between HiPath and Asterisk.
You also could place * between PSTN and the HIPATH. Have a look at the
Wildcard TE4xxP from Digium.

Regards

Felix