[Asterisk-Users] Three Way Calling and External Flash Hook

[Jonathan Moore]

Hello All,

I have a customer site that is using * for ACD. In comming calls are eventually
routed to a support rep via a queue. For new accounts the agent needs to be able
to send a flash to the PSTN trunk (a POTS line with 3-way calling enabled), dial
the number of an authentication center and then connect all three parties
together. The trick is that both the agent and the customer need to be able to
send DTMF to the authentication center. If done with the builtin * 3way calling
the DTMF signals from the customer are not passed through the system. How do we
have them signal the POTS line to use the 3-way feature on the line? We have
tried the *0 on the dialpaid but it doesn't seem to work. Is there a setting
somewhere to activate *0 or is there some other way to accomplish this?

Thanks in advance.
-- 
Jonathan Moore
Director of Technology
Winfield Public Schools
Office 620.221.5100
Fax 620.221.0508





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