[Asterisk-Users] Agent Groups

[Pratibha Rao]

Hi,

I am trying to implement agent groups where agents in a group answer calls 
from a particular queue. If no agent is available from a group, the calls are 
directed to agent(s) in another group.

Without groups, the calls are added to the queue and agents are called. 
However, when I introduce the 'group' concept, it seems like the queue 
application is not called. The calls are never queued. I tried with different 
strategies (like ringall, roundrobin). But that did not seem to make any 
difference.


Can you please offer suggestions/ideas?

Thanks in advance,
Pratibha