[Asterisk-Users] Feature request for integrating an OSS (Operations Support System) and Asterisk

[Nathan]

If the extensions.conf data is loaded from a MySQL database, it is trivial
for it to add, change and suspend "customers" (One of the strengths of
the OSS is the ability to write custom provisioning scripts for
basically anything, as it can use external Perl scripts on the server
side for provisioning and some billing/sales tasks).

Additionally, there is a Perl module which you can use in your own Perl
scripts to do certain things such as add, remove and change products,
work with trouble tickets as well as other things.

Also, while the OSS client itself is in Java, however we currently have
separate web based scripts which interface with our OSS to provide "self
service" functionality for our customers.

Nathan

 On Wed, 2 Jun 2004, Storer, Darren wrote:

> Hi Nathan,
>
> The "killer app" feature that's missing (IMHO) is a provisioning interface.
>
> I'd like to see the following features implemented:
>
>  - initial provision
>  - move and changes
>  - cease
>
> (All with the appropriate links to the billing and customer care modules).
>
> The provisioning interface should ideally have a GUI for internal staff to
> use and also an API for external Web logic to interface. The external
> provisioning API would be a great benefit to companies that need to
> implement self provisioning services for their customers.
>
> Good luck with the project!
>
> Darren
> --
> Comgate
> Telco>Internet<Broadcast
>
> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com
> [mailto:asterisk-users-admin at lists.digium.com]On Behalf Of Nathan
> Sent: 02 June 2004 13:44
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Feature request for integrating an OSS
> (Operations Support System) and Asterisk
>
>
> Hi,
>
> I work for an ISP/CLEC, and we have developed our own OSS (Operations
> Support System), which handles all billing, sales, provisioning, and
> support issues. When it was originally being designed, the idea was to
> integrate it with Asterisk.
>
> Other than Caller-ID information (so that past trouble tickets, and
> billing issues can be brought up for the agent), how else would the
> Asterisk community like the OSS we developed and Asterisk to interact
> (perhaps transferring calls, etc.)?
>
> More information about the OSS is here:
>
> http://www.vylink.com/oss/
>
> Also, if you have any other suggestions for features that aren't on the
> webpage, feel free to email oss at vylink.com. If there is enough demand for
> a feature we don't have or we like the feature enough, we will likely add
> it.
>
> Thanks,
> Nathan
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