[Asterisk-Users] Broadvoice problems again

[Charlie Hedlin]

I just find it very interesting that my service worked FINE through a 
supported device and didn't through Asterisk.  If they have been up all 
night to fix this problem and it was worked around for other users 
(maybe not all supported devices worked...) it shows a great commitment 
to all their users, even the "unsupported" ones.

I will try and send a message with the information on how the Cisco 7960 
registered with a subject that might get read by a larger audience of 
experts to see if we can get Asterisk to support it.

For those who missed my second message, my 7960 worked fine when 
Asterisk wouldn't.  I traced the phones network connection and found 
that it did everything through broadvoice's proxy servers.

Broadvoice has two proxy servers, but the only way to get both of them 
is to use SRV records for proxy.broadvoice.com.  The cisco 7960 kept its 
registration current through BOTH proxy servers, so that if anything 
went down the failover should have been nearly instant.

Asterisk doesn't seem to be able to use the proxy servers.  All the 
configurations that have been posted omit them, and broadvoice omits 
them.  We when we send our registration to phone:pass at sip.broadvoice.com 
it works. This is the same username/password pair and domain the Cisco 
phone used, but it sent it to proxy.lax.broadvoice.com and 
proxy.dca.broadvoice.com, niether of which went down (and aparently they 
were able to connect to another backend server other than the sip 
servers advertised as sip.broadvoice.com).

Charlie

Kannaiyan Natesan wrote:

> I bought broadvoice service a month ago, I'm still yet to receive the 
> inbound calls.
> They were solving it for more than six weeks. I really dunno how 
> difficult is that.
>
> Outgoing calls get very perfect.
>
> When I ask regarding the problem, they dunno where the call is 
> handled, but as far as myself is concerned I don't see any packets 
> coming to my server. But the registration goes successfull.
>
> It seems they needs some more techie help from the asterisk experts.
>
> -Kannaiyan.
>
> http://www.goods2world.com
>
> ----- Original Message ----- From: "Andre Normandin" 
> <anorman at superdata.com>
> To: "Asterisk-Users" <asterisk-users at lists.digium.com>
> Sent: Monday, July 26, 2004 12:28 PM
> Subject: [Asterisk-Users] Broadvoice problems again
>
>
>>> However, for the last hour or so their site has been unreachable with
>>> an icmp destination unreachable coming from 199.232.42.62, which 
>>> belongs
>>> to Cambridge Entrepreneurial Network in Quincy MA. Would guess either
>>> someone upgrading hardware or a failure near broadvoice.
>>
>>
>>
>> I just spoke with their tech support (978-418-7300), and was told 
>> that their
>> SIP server(s) were down, and that they are working on them..
>>
>> FYI: The guy that answered the phone sounded like he had been there all
>> night. In fact, I think it's the same guy I spoke with 9 hours ago 
>> when I
>> called and was told that they were expieriencing problems, and the 
>> ETA was
>> before morning to have them working again.
>>
>> I hope whatever their problem(s) are get resolved, as before their first
>> outage last week, and now this one, I had been using them for about 1 
>> month
>> with Asterisk, and no problems!
>>
>> - Andre
>>
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>
>
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