[Asterisk-Users] Polycom IP 500 Voicemail

[Wiley E. Siler]

I have a solution that allows me to assign a soft key with no problems.
However, it seems like a waste the the hard button labeled Voice Mail is
not dialing right into voice mail.  Is there a known way yo do this?  I
have tried everything in the manual but it doesn't seem to work. I have
IP 500s and I want to be able to use all three display lines for just
lines on the phone.

Also, do you know if it is possible to program the buttons along the
bottom of the screen like normal soft buttons?

And finally...
Is there a way to make the system dial without having to hit the Send
key after dialing a number?

Thanks for the tips!
Wiley


-----Original Message-----
From: Russ Beaupre, P.E. [mailto:russ at botech.net] 
Sent: Sunday, July 18, 2004 5:56 PM
To: asterisk-users at lists.digium.com
Subject: Re: [Asterisk-Users] Polycom IP 500 Voicemail

Wiley E. Siler wrote:
> Hello All,
> I have some Polycom IP 500 phones that I would like to have configured

> for direct dialing to our voice mail system.  So far I have been 
> unable to get the hard button labeled Voice Mail to connect to 
> Asterisk without first passing through the message center prompts.  I 
> have followed all the Admin Guide instructions regarding the phones 
> .cfg files and using up.bypassInstantMessage="1" 
> up.oneTouchVoicemail="1" in the XML to no avail.  Has anyone been able

> to get a Polycom 500 to use the hardbutton to retrieve voice mail and 
> drop directly into voice mail without going through all the menus?
>  
We programmed line 3 (line 6 on the IP 600s) on each phone with its own
context/registration and set the IP 500 to auto dial into voicemail.

extensions.conf:

[voicemail]
exten => 5501,1,voicemailmain2,s${CALLERID}@vmcontext

The phone.cfg file has a setting for autodial.  I assume you can get a
phone registered, but make sure dtmfmode is set to inband and set a
mailbox= line to get MWI working.

-rb

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