[Asterisk-Users] How to 'Dial' a Parked Call ?

[Zarjazz]

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Hiya.

I've been using * for a while now and everything is working fine (but
then I'm only using basic features :) However I have to make a change to
the setup to allow a new feature for the users.

Basically I have a few people on the * box using the current agent /
queue system where I create a call file into the spool directory so they
can make outbound calls to customers from a simple web page. But now I
need to add the feature of transfering an active call to an outside line
(another office) BUT the 'agent' needs to talk to the person at the
other office first to give them some basic customer details.

So my idea was for the agent to place the customer on park, dial the
outside line as normal then 'invite' the outside call to the parked
extention once they have finished their bit.

My problem is I can't for the life of me work out how to do the last
stage. Parking - no problem, dial outside line - no problem, but how do
I transfer the active call to an existing parked extention so they can
continue the conversation?

Any suggestions would be very welcome!

Vince.



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