[Asterisk-Users] Hangup on transfer...

[Brian K. West]

You just described an supervised transfer.  You need to be pressing # then
dialing bob and hanging up.

I suspect your sip devices don't support supervised transfers properly.

bkw

----- Original Message ----- 
From: "Chad Scott" <chad at idworld.net>
To: <asterisk-users at lists.digium.com>
Sent: Thursday, July 01, 2004 6:36 PM
Subject: [Asterisk-Users] Hangup on transfer...


> I've got another issue I can't quite figure out and a search of the
> archives and Google turn up nothing...
>
> Say a call comes in (these are all via SIP) and is sent into a
> Queue(myqueue,t,,,300).  Note the "t" to allow whomever receives the
> call to transfer it.
>
> The call is enqueued, and the logged in agents ring as expected.  An
> agent answers the call, and begins chatting.  He says, "oh, you need to
> speak to Bob, let me transfer you."  He hits 'transfer,' dials Bob's
> extension, waits for an answer, briefs Bob, then hits 'transfer' again.
>
> Asterisk then promptly drops all parties.
>
> This is such a common use case I'm sure I'm missing something incredibly
> simple, but I just can't spot it.
>
> Bob's extension is defined as Dial(SIP/1234,20,t).
>
> It looks, to me anyway, like it should work.  Should I file a bug or can
> someone hit me over the head and show me the way it should be
> configured?
>
> Thanks in advance,
> Chad
>
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