[Asterisk-Users] Has Nufone gone belly-up

[John Baker]

Others on this list have shared their (positive) experiences with your
company on this list.  In fact the reason I attempted to contact you was
because of this list.

Are you saying that the Asterisk community should only hear one side of the
nufone story?  I differ.  If there are good things to say about a provider,
I want to hear them.  Equally, if there are problems with a provider, I want
to hear about them too.  Therefore, no, I don't want to send a private
email.  I want others to judge for themselves whether or not nufone is the
company for them.  Thanks, but this thread remains public.

Besides, you're digging your own grave here.

What you (and alot of businesses) don't understand about complaints is that
they generally don't come from people who don't want to do business with
you, but rather they come from people who do.  They point out problems so
that they CAN do business with you.  That's why you need to listen and
respond professionally, not defensively.

For example, is it even slightly possible that you didn't return my call?
OK.  We all make mistakes.  Apologize and go on.  My initial call meant that
obviously at one point I was interested in doing business with you.  Instead
of insulting me, you could have inquired whether that interest was still
there.  How easy would it have been to have apologized and then opened up a
dialog about the advantages that nufone has to offer over voicepulse?  You
would have:

1) Looked like a businessman instead of a grouch

2) Possibly brought me back over to your side

3) At the very least, gotten exposure for nufone to all the Asterisk users
who are reading this thread (and are almost certainly potential nufone
customers)

I was looking for a response like that.  Smart.  Professional.  I was
looking for a response that said, "Hey, I was a bit upset, I'm human.  I'm
sorry.  Let's go forward."

Instead, I'm chastised again, this time for not conversing with you via
private email.  Incredible.

It's your turn.  Whatever your response is, it's got to be more professional
than this one.  With your request for private email, you make it look like
you want no one at Asterisk to hear about the negatives of dealing with
nufone.  I think we're past that.  Read the threads that talk about your
company.  We in the Asterisk community want to know who nufone is.  We're
crying for info.  Now's your chance.

Tell us.

John


----- Original Message ----- 
From: "Jeremy McNamara" <jj at nufone.net>
To: <asterisk-users at lists.digium.com>
Sent: Monday, January 26, 2004 12:38 AM
Subject: Re: [Asterisk-Users] Has Nufone gone belly-up


> John Baker wrote:
>
> >You're right, Jeremy.  I made up the whole thing.  I went out of my way
to
> >concoct a story about how I wanted to do business with you, but was
unable
> >to figure out how on your website, so I called and left a message and
didn't
> >get a return.  Yeah, whatever.
> >
> >
>
>
> You could have simply decided not to add fire to this flame war and
> mentioned the fact that we never called you back in a private email to
> me directly. You would have met with a much friendlier response.
>
>
> Jeremy McNamara
>
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