[Asterisk-Users] * For Call Center

[nanog at cfsdigital.com]

sounds like one of those pesky auto dialers the simpsons make fun of.


----- Original Message ----- 
From: "empire underground" <empireunderground at hotmail.com>
To: <asterisk-users at lists.digium.com>
Sent: Wednesday, January 14, 2004 11:08 PM
Subject: [Asterisk-Users] * For Call Center


> Hi Everyone ;)
>
>
>    I have posted something like this before but yeilded no solid help as
of
> yet.
> I am new to * and havent even setup a box for it yet as to I have no clue
> what I should go ahead and buy before wasting a few $k. Im looking to
setup
> * for my office with outbound calling only with some call agents, and also
> remote agents so they can work from home. At this time im not looking to
do
> Voip at all... but that will change in the future. I have a T1 with 12
> anolog lines and the rest for data (768k). I need to know what cards I
> should buy? I would also like to setup the box with 12-16 lines for
outbound
> calling, and im nto trying to do (IVR). What I would like to do is make *
> either a predictive/auto dialer only. I read about a few people doing this
> when searching google but cant find the links anymore :( Aslo someone made
a
> win32 program to log into * and get screen pops of all the info that was
> dialed for that # such as address, name, phone, ect... I dont realy care
if
> I have to write an agi for it in linux because I hate winblows and would
> rather stay far far away from it ;) If anyone can help or point me in the
> right direction it would be much help ;)
> Also I have checked wiki allready... I cant really find anything there for
> this. Also is it even possible for this? I know I would have to write a
agi
> for the screen pops to popup in web browser and rout that info to the
person
> logged in and waiting in that queue, I was thinking about using sql
backend
> for the db and maybe writing agi to import the .csv file? Also I was
> thinking about flying someone down here to Florida if all else fails
(unless
> you already live here) to maybe help setup this type of box, or even
giving
> root access to the box and configuring it? because a commercial  dialer
> costs WAY too much! they want anywhere from $3500-30,000 for dialers...
and
> then even pay another $1,500 for a license per agent that wil be using it!
> talk about getting raped!
> thanx for all you help in advance
> chris
>
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