[Asterisk-Users] Chagres Technologies, Inc

[John Brown (CV)]

Hi,

You have read a small sample of posts.  With over 300 customers
there are maybe 25 to 30 in Nov that had issues.  Thats less
than 10 percent.   And for Dec, our order lead times have
gotten back on track.  The average turn around time for an
order in Jan 2004 is 2.1 business days.  Compare that to over
18 days for Nov when we had internal issues.  Our goal is
1.0 business day for order shipment.  These are averages
and certainly some people had to wait longer than 18 days
for an order.

Cheers

On Sat, Jan 10, 2004 at 03:21:26PM -0500, admin wrote:
> I would feel sympathetic to Chagres Technologies but I have read many many
> posts to the same effect.  If you are going to take someone's money then
> follow through on your service or product in a timely manner.  If you
> cannot, close your business and stop taking people's money.
> 
> 
> ----- Original Message ----- 
> From: " John Brown (CV)" <jmbrown at chagresventures.com>
> To: <asterisk-users at lists.digium.com>
> Sent: Saturday, January 10, 2004 2:56 PM
> Subject: Re: [Asterisk-Users] Chagres Technologies, Inc
> 
> 
> > Hi List,
> >
> > Matt hasn't contacted us directly about this.  I've
> > responded to his previous statement that he hasn't
> > recevied the last 20 units, and never heard back from
> > him.
> >
> > Matt, again, if this is an issue please do contact us.
> > Our CDR and SMTP logs show no such attempt.
> >
> > Our inventory records show 100 Grandstream Serial Numbers
> > have been shipped to you, along with tracking numbers.
> >
> > +1 505 830 1200   Office Number, Auto Attendent answers
> >                   Pressing 0 takes you to a operator
> >                   M-F 9-5 MDT (GMT-7)
> >
> > orders at chagres dot net  gets email into the order admin
> >                            which replies within 1 biz day
> >                            and you should get a auto reply.
> >
> > our email system now auto replys to help verify that your
> > email did reach us.  If you don't get an auto reply to
> > the sales or order  role accounts then our SMTP box didn't
> > get your email.
> >
> >
> >
> > On Sat, Jan 10, 2004 at 12:57:43AM -0500, mattf wrote:
> >
> > > As I've said several times on this list[insert usual apology here], I
> still
> > > haven't received the last 20  of 100 phones I ordered over 2 months ago.
> If
> > > you get a hold of them please let me know
> > >
> > > MATT---
> > >
> > >
> > > -----Original Message-----
> > > From: mikeu [mailto:mikeu at execpc.com]
> > > Sent: Saturday, January 10, 2004 12:41 AM
> > > To: asterisk-users at lists.digium.com
> > > Subject: [Asterisk-Users] Chagres Technologies, Inc
> > >
> > >
> > >
> > > Anyone else having problems getting product from Chagres?  They took my
> > > payment almost two months ago and I still have not seen hardware.  They
> have
> > > been horribly unresponsive to my e-mails.
> > >
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