[Asterisk-Users] Chagres Technologies, Inc

[admin]

Just refund the guy his money...
----- Original Message ----- 
From: " John Brown (CV)" <jmbrown at chagresventures.com>
To: <asterisk-users at lists.digium.com>
Sent: Saturday, January 10, 2004 2:46 PM
Subject: Re: [Asterisk-Users] Chagres Technologies, Inc


> For the list,
>
> Mike received a partial order shipped 15-Dec, SN ending 4CD8.
>
> Mike received email replies on 3-Dec  and 17-Dec advising him
> on his order.
>
> Mike ack'd those emails.
>
> This is the first time we have heard anything (phone calls or email)
> from Mike since 17-Dec.  Our CDR and SMTP logs show no inbound packets
> or calls.
>
> Mike has been sent a private email and has been advised that
> we will be issuing him a refund on product not received.
>
> I can only say that there is a human that answers the phones
> at Chagres M-F 9-5 MDT (GMT-7).
>
> I think I'll change the Auto-Attendent so that it says
> "For a Human press 0", instead of "To reach an operator
> press 0".  Most people don't seem to press 0....
>
> for order status:  orders AT chagres dot net,
>
> or call  +1 505 830 1200 and please do leave good
> information (name, phone number, what you ordered)
> we don't always receive enough info to respond back
> (missing phone numbers or complete names are common)
>
> If you have any issue you can call my direct number at
> +1 505 998 0567.  Thats my desk, ring it.
>
> cheers,
>
> john
>
> On Sat, Jan 10, 2004 at 12:08:14PM -0600, mikeu wrote:
> > My experience has been one of unresponsiveness to my e-mails.  I have
> > ordered and received devices from other providers in the time I have
been
> > waiting for Chagres.  As of now, based on my experiences and those of
others
> > that I have heard from I would highly recommend avoiding Chagres and Mr.
> > Brown.  All I want now is a refund.
> >
> > Mike
> >
> >
> > -----Original Message-----
> > From: asterisk-users-admin at lists.digium.com
> > [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Olle E.
> > Johansson
> > Sent: Saturday, January 10, 2004 3:22 AM
> > To: asterisk-users at lists.digium.com
> > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc
> >
> > Mail John Brown at Chagres. john at chagres.net
> >
> > He usually responds quickly and I get information about where my
products
> > are.
> > Yes, I also have rest orders, but I have acceptable responses on why and
> > when
> > they are expected to arrive in this snowy winterland...
> >
> > /O
> >
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