[Asterisk-Users] Call Queue and Agent Statistics

[John Todd]

>Dear Group,
>
>I need to write a couple of reporting tools for my Call Center 
>Asterisks implementation.  I have multiple call queues with multiple 
>agents that can sign in and based on gain access to multiple queues 
>based on their assignments.
>
>I would like to write a script to collect call statistics for the 
>agents the queues and the calls, and to put these into MySQL for 
>reporting purposes. I'm thinking that each one of my customers would 
>have their own table with the relevant information.
>
>Some of the statistics I'm looking for is;
>
>Which agents took the call.
>
>Average Call time
>Average Hold Time (How long was the call in the queue).
>
>In addition I'm looking at developing a couple of web pages;
>
>1.	To show the agents that are logged into the system
>2.	To show users that is registered. i.e. which interfaces are 
>logged in and what is their status.
>
>I was wondering if anyone on this list was doing anything similar 
>and would be able to share their ideas/code with me. I have written 
>a number of large scale web based administration tools based on Perl 
>and MySQL and would like to release this code to the Asterisk 
>community once it is completed, to act as a call center tool.
>
>Warm Regards and Thanks
>
>---------------
>Shad Mortazavi
>US Technical Manager
>Nexus Management

Shad -
   For some ideas on desired statistical data, jump to this post, and 
then to the thread:

http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html


PS: Please post non-HTML posts, since it takes me a long time to 
re-format them to readable fonts/linebreaks/etc.

JT