[Asterisk-Users] Agents / ackcall

[Matthew B Marlowe]

You should make the preackannounce option in the queue.conf file so you
can set a different sound for each queue.

"call from tech support, press # to accept"

"call from sales, press # to accept"

(although this works great for me) 

-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Greg
Boehnlein
Sent: Sunday, February 22, 2004 8:08 PM
To: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] Agents / ackcall

On Sun, 22 Feb 2004, Matthew B Marlowe wrote:

> I have the latest as well. Not sure why it's not working.

I've updated the patch to add support for customer preackannounce
messages, coinfigureable in the agents.conf file.

The latest patch can be downloaded from:
http://www.nacs.net/~damin/agent-preack-announce.patch

To use it you will need to do the following:

1. Download the patch and stick in in /usr/src/asterisk 2. Apply the
patch;

[root at asterisk]# cd /usr/src/asterisk
[root at asterisk asterisk]# patch -p1 < agent-preack-announce.patch
patching file channels/chan_agent.c

3. Issue a "make install" to rebuild chan_agent.so (or just "make" and 
   copy channels/chan_aget.so to /usr/lib/asterisk/modules) 4. Add a
"preackannounce=filename" (do NOT add the .gsm extension) to your 
   agents.config file

Example:

[agents]
preackannounce=all-your-base
agent => 102,1,Xlite Soft Phone

Works for me so far.

Comments appreciated! :)




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