[Asterisk-Users] Simple Call Center Setup?

[Zarjazz]

Which thread exactly? There is the agents / ackcall one but that is for
*inbound* calls which I already can do. This is for a dialout redirect
type scenario.

Vince.


Matthew B Marlowe wrote:

> This was just discussed yesterday I believe, because I read it.
>
> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Zarjazz
> Sent: Saturday, February 21, 2004 7:36 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Simple Call Center Setup?
>
> I am looking to implement a simple call center with Asterisk and I'm
> scratching my head trying to work out the best setup.
> 
> Now the usual dialin / dialout setup I have no problems with. SIP phone
> on each desk, * acting as the SIP proxy / PSTN gateway. User dials into
> the gateway to talk to an agent (hunt group type thing), or a single
> agent dials out to a specific number. That part is simple enough and
> works already.
> 
> However I need to add the following feature:
> 
> Some application (asterisk maybe or a custom SIP softphone type thing)
> needs to dial out to a range of numbers, once a success connection is
> made I need to then transfer the call to the first free agent. The
> available agents need to notify the system somehow that they are ready.
> I was thinking of maybe 'parking' and then somehow inviting the remote
> call to their phone.
> 
> So is something like this possible already with * or do I need to go and
> start getting out my C refence manuals and do some coding?
> 
> Vince.