[Asterisk-Users] Call Redirection

[Matthew B Marlowe]

Simply create a queue, and create the agents.

Log the agents in via AgentCallBackLogin and as the "extension" put a
phone number.

You can probably change in the source code instead of waiting for "#" to
accept the call to a password, for example "123#".


-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of AstGrp
Sent: Saturday, February 21, 2004 9:41 AM
To: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] Call Redirection

Do you have any examples of this?

-gcc

-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Matthew B
Marlowe
Posted At: Saturday, February 21, 2004 7:34 AM
Posted To: Asterisk User Group
Conversation: [Asterisk-Users] Call Redirection
Subject: RE: [Asterisk-Users] Call Redirection


What I have is it rings all of our desk phones obviously in the office
for however long.  Afterwards it places the call in a queue that doesn't
retry on timeout and all of the people with cell phones are logged in
via AgentCallBackLogin.  I place the call in the same queue 3 times in a
row (hence, calling all of the cell phones at the same time for ~ 15
seconds and hanging up and trying again.  Reason for this is because
within 15 seconds if no one picked up the cell phone is probably out of
service or that person isn't taking the call)

The person being called is required to dial a # to accept the call and
they can hit a * to reject the call.

Works extremely well.

-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of FastJack
Sent: Saturday, February 21, 2004 7:25 AM
To: asterisk-users at lists.digium.com
Subject: Re: [Asterisk-Users] Call Redirection

hi,

I think it should be even great, to have an "ack-password" so if the
phone is answered by someone unexpected (e.g. your wife!!) the person
CAN_NOT answer this call!

any thoughts?

----- Original Message -----
From: "AstGrp" <astgrp at cwkb.com>
To: <asterisk-users at lists.digium.com>
Sent: Saturday, February 21, 2004 7:09 AM
Subject: [Asterisk-Users] Call Redirection


I have a question regarding call redirection.  Example call comes in to
a extension.  No one answers then call gets redirected out to cell
phone.  I need to implement something like for our tech support line.

Call rings multiple extensions then if no one answers it gets forwarded
out to a cell.

I have tried the following :

[FWD]

exten => s,1,Dial(Zap/g2/7041234567)

;Tech Support
exten => 4200,1,Dial,SIP/gclark&SIP/kelworth|15
exten => 4200,2,Goto(FWD,s,1)


But everytime I try this - the phone that is generating the call
receives another call from the pbx.  It appears that the call is going
out but, calls back the same user who is making the call.

Thanks,

-gcc

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