[Asterisk-Users] Asterisk for a call center?

[C. Maj]

On Mon, 16 Feb 2004, Jim Archer waxed:

> First, can Asterisk be configured accept calls on a bunch of incoming 
> lines, answering with a greeting and telling the person that they will be 
> transferred to the next available operator.  Then, can it watch all the 
> extensions, and route the calls to these extensions on a first in, first 
> out basis?  Can operators somehow tell Asterisk they are ready for another 
> call or are on break?

Yes to the above, using Agents and Queues.  See
apps/app_queue.c and channels/chan_agent.c

--Chris


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Chris Maj <cmaj_hat_freedomcorpse_hot_info>
Pronunciation Guide:  Maj == May
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