[Asterisk-Users] Queues strategy

[Adam Goryachev]

On Thu, 2004-12-30 at 21:37 +0000, Asterisk wrote:
> Seeing as the "leastrecent" strategy does not work for us (it will 
> *always* call the leastrecent agent, even if that agent is busy, and 
> will not move to the next agent) I thought I'd try the roundrobin strategy.
> 
> This seemed to work - however, I had my supervisor telling me today that 
> a certain agent seemed to be getting most of the calls - and when I 
> checked, out of 50 inbound calls, that unlucky person had over 60% of 
> them (we had 4 agents logged in).
> 
> Is this a "designed behaviour" ?

Yes, see the example queues.conf file

> What I expected roundrobin to do was to call
> 
> Agent1
> Agent2
> Agent3
> Agent4

Then use rrmemory which does what I think you want... ie, remember the
last person we tried so that next time we will use the next person in
the group.

Regards,
Adam