[Asterisk-Users] Queue - roundrobin member order

[Matthew Boehm]

Whoever was listed first in the list always got the call first. This isn't
what I was expecting RR to do. I was expecting call #1 to goto agent 1. if
call 2 comes in and 1 is still on phone it goes to 2. if 1 is not on phone
it still goes to 2. and then 3, 4 etc..until it loops back around.

but what did happen was that 1 got all the calls. 2 never got calls unless 1
was on the phone. and 3 never got calls unless both 1 and 2 where on.

i changed it to random so our CSR girls will have something to do. :)

-Matthew

----- Original Message ----- 
From: "Ric Searle" <ric at dialogue.net>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
Sent: Thursday, December 23, 2004 11:24 AM
Subject: Re: [Asterisk-Users] Queue - roundrobin member order


> >> I want it to *always* call SIP/405
> >> first, and if they're busy or don't answer, it should fail-over to
> >> SIP/403 etc.
> >
> >     I've been using RR and what you described is EXACTLY what has been
> > happening. So I don't know why yours isn't doing that. I'm using
> > agents but
> > I can't imagine why that would cause RR not to work right.
>
> So how do you determine the order in which the agents are tried?  Is it
> just by the order you specify them in queues.conf?  Does it *always*
> try the same agent first, and can you choose which agent that is?
>
> Ric
>
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