[Asterisk-Users] Balanced call distribution to agents logged into
multiple queues.
Ryan Stark
rstark at tuzakey.com
Thu Dec 9 22:35:23 MST 2004
Here's the scenario, 5clients, each client has their own queue. There
are 3 agents, and they're all logged into all of the queues. Using
round robin or rrmemory an agent can get a call in queue 1, then hang up
and immediatly get a call for queue 2,3,4,or 5 while the other 2 agents
have not gotten a single call. How does one make it so that the round
robin feature round robins to every logged in agent. So that, whoever
gets the call was the person who least recetnly got rung.
Thanks,
-Ryan
More information about the asterisk-users
mailing list