[Asterisk-Users] Continuance on Polycom issue, not ringing

[Jared Armstrong]

Ok, so I emailed the list earlier about my polycom phone not ringing
when anyone called in. Well, polycom support said that is impossible
that this could happen because of a change in a configuration file.
However the new phone arrived today (a refurb.) and it also would not
ring. So I obviously got rather frustrated and blasted away all of my
configuration files from the FTP server. I then copied another set of
files from a working phone over, without changing anything and the phone
started ringing when called. I then fought with this for about 3 hours
today and kept running into the issue where both phones would ring
through for everything when on a different extension but mine. So I
removed all instances of my extension in the extensions.conf and
sip.conf and then recreated them and I still had the issue. In the end I
have had to switch my extension to a new one. But, I would definitely
appreciate it if anyone who might have run into this issue in the past
could help me to clarify what caused this to happen. I am afraid this
might happen again in the future and I will not know how to fix it. In
reality switching extensions is not a viable solution if this happened
to occur to the owner of the corp. 

 

Thanks,

 

Jared Armstrong

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