[Asterisk-Users] Monitoring a call in an Call Center Environment

[Kristian Kielhofner]

Brian C. Fertig wrote:

> How can I monitor calls in a call center environment real time?  Is this 
> possible?  If so could someone show
> 
> and example of how this is accomplished?
> 

Brian,

http://bugs.digium.com/bug_view_page.php?bug_id=0002379
http://www.voip-info.org/wiki-Asterisk+cmd+ChanSpy

Hope this helps - btw the moh patch is MORE than worth it!

I don't know the status of any of this but it still applies to at least 
1.0.2 cleanly, don't know about 0.3 yet...

--
Kristian Kielhofner