[Asterisk-Users] XML to monitor queues on Cisco display ?

[Joe Dennick]

I, too would be very interested in this application.  I have a small
call center with Cisco Phones, and one of our biggest problems is
alerting the Agents that a) there are calls in the queue; and b) they
have been logged out with the auto-logout feature.  Most of our agents
converted from a Nortel system where the display always indicated their
status as well as the queue status.

As a corporate user, we would be willing to pay for this application;
but as an Open Source Proponent, I would love to see it hit the Open
Source community.

Thank you!

Joe Dennick
Director, IS Operations
Securities America Financial Corporation
Omaha, Nebraska

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Shane
Young
Sent: Saturday, December 04, 2004 12:40 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion; Henry
Devito
Cc: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] XML to monitor queues on Cisco display ?


Quoting Henry Devito <hdevito at qwest.net>:

> I attempted this but I got stuck on one issue.  Cisco phones pull data

> so I couldn't get them to autoupdate. In other words push data to 
> them.

You can use an http "Refresh" to keep the screen updating once you've
accessed your XML application.

It's not the best solution, but it is a step closer.

--Shane
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