[Asterisk-Users] Empty Queues

[Ben Merrills]

Hi,

 

Is there a way to detect if the caller will be entering an agentless
queue? I'd like to be able to redirect any caller who tried to join a
queue with no logged in agents, to be redirected to the groups
voicemail. Is this possible? I know I could create a menu and an
announcement for voicemail (should the user wish to drop from the
queue); but they wouldn't know no one was taking calls :/

 

Any help much appreciated.

 

Regards,

 

Ben

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