[Asterisk-Users] Request for help designing an unusual * application

[Lee Allen]

> Doesn't sound too unreasonable or unusual -- my previous PBX 
> had message delivery.  In the sense of usability, I would 
> probably move the prompts around a little -- i.e. dial 
> number, play a short prompt on answer, wait for #, THEN play 
> the customer message.  Might also give them opportunity to 
> rewind/replay or call back based on caller-id of the customer.

Excellent suggestions, thanks.

> If you need this right away, one option might be to simply 
> set up a voicemail-box for after-hour requests, and then send 
> a notification with attached message to a mailing list, which 
> in turn the tech's receive. The could receive these messages 
> on a PDA or similar and listen to the message at their own 
> convenience.

1. I don't get the "if you need this right away".  Do you mean because I
could implement something simpler, sooner?

2. Email doesn't work for this.  The support people don't all have
email-capable wireless devices, and they prefer to be called on their
home phones when they are home.

-Lee