[Asterisk-Users] BroadVOX

[Dan Mahoney, System Admin]

Guys,

For what it's worth, after months of trying to troubleshoot issues with 
them, and after paying them around $2500 for setup and a down payment 
(it's unclear what of that will be refunded, if any) BroadVox -- 
http://www.broadvox.net/ -- decided to terminate our contract without any 
valid reason, and the only explanation they could cite was "it's because 
of the software you're using".  We use asterisk.  We've asked about using 
other products (such as SER), and they say they don't want to accept 
*anything* open-source.

Apparently they're a cisco shop, and maybe their TAC contract only 
supports getting calls from other cisco devices (but this is conjecture).

I wanted to send this email for two reasons.

First, to warn the community to stay away from them in general.  More than 
once we've had issues where we were sure our configuration was dead-on, 
but Broadvox would be, for example, delivering different inbound DID's 
with different DTMF encodings, after telling us up and down that 
everything was right.  Their "support" person, Alex, has an 
attitude the size of Montana, and is easily offended if you can't 
understand him (through a thick russian accent) on the phone.  He refuses 
to communicate via email, and if you give him an attitude, he'll simply 
threaten you.

Secondly, the ONLY good thing about Broadvox, was the rates they were 
offering us.  Without getting into a debate here (please feel free to 
forward me recommendations off-list), does anyone know a good provider who 
is willing to provide nationwide DIDs at a reasonable cost?

Thanks for all the help,

-Dan Mahoney

--

--------Dan Mahoney--------
Techie,  Sysadmin,  WebGeek
Gushi on efnet/undernet IRC
ICQ: 13735144   AIM: LarpGM
Site:  http://www.gushi.org
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