[Asterisk-Users] Today's possible problems with Broadvoice????

[Jay Milk]

Uhm... So AT&T pays you back WHAT for the time they're done?  So if they
go down all-day Monday, I'll get back... A dollar?  Heck, my cellular
provider does better than that.  That's not an SLA, that's a simple
refund-agreement... Nobody makes you pay for service you don't receive.
It's also completely useless, because it doesn't take into consideration
damages which my arise from the missing service, nor does it "punish"
AT&T for failing to provide reliable service.

The "worst" SLA I ever accepted called for a full day's refund if the
service went down for up to 3  hours in any one 7-day period, a week's
refund if the service went out for 3-6 hours, and a full month's refund
for any outtage above.  It would also allow penalty-free termination of
the contract if ever there the service was less than 99.2% availability
in any given 30-day period.

"Better" SLAs I've signed would provide 99.5-99.9% availability and
carry damage estimates for service outtages.

> -----Original Message-----
> From: Brian McManus [mailto:astbiz at mynetworkplaces.com] 
> Sent: Monday, August 02, 2004 2:54 PM
> To: asterisk-users at lists.digium.com
> Subject: Re: [Asterisk-Users] Today's possible problems with 
> Broadvoice????
> 
> 
> Absolutely, there is VoicePulse, BroadVox, Nufone, etc.  Also If you 
> want exceptional stability and don't mind "paying the man" 
> AT&T also has 
> business and residential VoIP service (it's a bit spendy but very 
> reliable, and for business a rep told me they have "100%" 
> Service Level 
> agreements, if they go down, they will pay you back for that time of 
> unavailable service.) :
> 
http://www.usa.att.com/callvantage/home.jsp?

B

>Surely there are other providers to investigate, or a customer service 
>desk at
>Broadvoice to complain to.
>
>-A.