[Asterisk-Users] Polycom registration

[John Baker]

Try the following:

1) Return the conference stations from where you got them.  Get money
back.

2) Buy conference stations from Dave Petricig at Review
Video.dpetricig at reviewvideo.com

3) Get files from Dave's excellent support staff (human answers phone in
three rings)

4) Configure conference stations

5) Drink a beer


I singled out Review Video because I had good success with them, but the
important thing here is never, ever buy any Polycom stuff from a dealer
that doesn't know anything about sip phones except a low price.  Polycom
is very hard to deal with directly and you'll never get the firmware and
other stuff you need to get these things running without a good dealer
to back you up.

John

On Mon, 2004-04-26 at 21:20, Erik Barker wrote:
> You can also find very valuable information here:
> 
> http://www.voip-info.org/wiki-Polycom+Phones
> 
> This helped to get me started with the Polycom IP600 phones and provided
> all the firmware/config files, DHCP configs, etc that I needed.
> 
> Now, if I could simply find the firmware files etc for the Polycom
> Soundstation IP 3000 conference stations!!
> 
> Polycom does not want to provide any of these files to me unless I
> become a solutions partner (which they say I cannot for some reason).
> 
> I just bought 2 conferencing stations, and now have no support or
> upgrades for these units :(
> 
> Anyone have these files?
> 
> 
> -- 
> Erik Barker
> 
> 
> On Fri, 2004-04-23 at 13:56, John Baker wrote:
> > Keep reading the instructions.  You simply must invest some time here. 
> > On the page it says:
> > 
> > "To get the full documentation and recent firmware releases for these 
> > phones go to this website: http://www.freedomphones.net/polycom/files/
> > (cache)
> > The firmware files also contain some default configuration files that 
> > you can use as a base of configuring your phones. "
> > 
> > Ah ha!  There's the files you want!
> > 
> > I used proftpd for my ftp server.  It was pretty easy.  I don't know 
> > about your uppercase problem.  But you can change the user name and 
> > password on your phone.  On the page (read it please) it says,
> > 
> > "To get into the Admin interface on the hardphone the password is '456'"
> > 
> > I think you can change your user name to whatever you want there.
> > 
> > You can use vi to edit the xml files.  Just be careful.  I screwed mine 
> > up with pico and it took me forever to figure out where my mistake was.
> > 
> > And the docs aren't lacking.  It's just that the Polycom folks made them 
> > very hard to find.  They want phone jockeys to work on these things and 
> > not hackers like us.  The manual they have is very extensive and you can 
> > download it at either their web site or the same site referenced above.
> > 
> > John
> > 
> > Roger wrote:
> > 
> > > John Baker wrote:
> > > 
> > >> Try following the instructions at
> > >>
> > >> http://www.voip-info.org/wiki-Polycom+Phones
> > >>
> > >> I think you don't have your MACADDRESS.cfg file set right.  I've never 
> > >> used the web interface.
> > >>
> > > The problem is I don't seem to have a reference to the format of that 
> > > file or what options I can put in it.  Some docs I've looked at 
> > > reference the distribution.zip file as having some default templates.  
> > > However the Polycom cd that came w/ the phone has not such zip file..  
> > > :(  I'll need that zip file, any ideas on where to get it.
> > > 
> > > Also upon looking things over I setup a ftp server BUT the RH9 box I was 
> > > running would NOT add user named 'PlcmSpIp' in.  Upper case letters just 
> > > wouldn't work.  So I put in the user 'plcmspip' and then manually put in 
> > > the upper case letters in /etc/passwd and /etc/shadow...
> > > 
> > > In the future I 'should' be able to change that to something other then 
> > > the default values.  I've search over the menus(pressing menu, settings, 
> > > authentication) gave the a 'reg user' and password.  I changed that to
> > > 
> > > user: 110
> > > password: test
> > > 
> > > but the 0004f200b70e-boot.log still says its using u=PlcmSpIp 
> > > pw=PlcmSpIp to log in.  Ideas on how to fix that?
> > > 
> > >> If it still doesn't work after that, write back.
> > >>
> > > Sorry - the Cisco phones had cruddy docs to.  While the polycom phone 
> > > itself looks better, better display, more buttons, better menus - the 
> > > docs are still lacking..
> > > 
> > >> John
> > >>
> > >> P.S.  Make sure you use a good xml editor when fixing up the cfg files.
> > > 
> > > 
> > > Have any suggestings?  I've always used vi....
> > > 
> > > 
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