[Asterisk-Users] Newbie alert: Cannot get voicemail to answer (have scoured the web for help)

[Sean Cheesman]

> However, if there is no answer, or the extension is busy, * 
> just keeps on trying to connect, and never drops to voicemail 
> (busy or unavailable).
> 
> exten => _7XX,1,Dial(zap/1/${EXTEN}|5m)
try something like exten => _7XX,1,Dial(zap/1/${EXTEN},20) where 20 is
the number of seconds you want it to time out after

> exten => _7XX,2,Voicemail(u${EXTEN})
> exten => _7XX,3,Hangup
> exten => _7XX,103,Voicemail(b${EXTEN})
This should be the Dial priority plus 101 (or 102 in your case)

Hope this helps....

Sean