[Asterisk-Users] RE: Problems with ADIT 600 - latency, loss, etc

[Ralph Forsythe]

Thanks for the input!

This morning we received an email from "carrier" saying that he was quite
sure the line was perfectly fine.  He saw a "few" drops but thought it was
related to something he called a "priority 4 queue" (which I believe is
carrier-speak for "I don't know").

When asked for clarification on what a few drops means, we came to learn
that they registered over *900* drops OVERNIGHT.  This is beyond
ridiculous and I am failing to understand how any competent technician
could consider that "perfectly fine" and "within operating specs".

I have asked for an end to end line test, and am of course getting a less
than enthusiastic response about this (which makes me wonder if they're
online reading the T-berd manual as I type this, or perhaps "T-1's For
Dummies").

Anyway it seems this is is not an ADIT problem anymore...  Hopefully they
get the hint here, otherwise another carrier may be getting a sales call
soon.

Thanks again,
Ralph

On Wed, 7 Apr 2004, JR Richardson wrote:

> Ralph,
>
> My experience with the Adit (going on 3 years), it's a solid platform.  I've
> also had one backed into * using MGCP to CMG card for a bit with great
> success.
>
> The thing you said about the bandwidth usage and call quality sucks for both
> 300KB and 1.5Meg is the clue to this problem being a layer 2 or layer 1
> (physical) problem.  I would demand a T1 end-to-end, test set to test set
> check.  If there are bipolar violations, check timing along the path, if CRC
> errors check copper cross connects along the path.  Another common problem
> with inexperienced communications companies is improperly provisioned
> transport equipment, i.e. one leg of the ckt set to AMI and another leg set
> to B8ZS, the path may still work but have errors.  Bottom line, escalate the
> problem, if they want to keep your business, they'll get it fixed.
>
> Good luck.
>
> JR
>
>
>
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