[Asterisk-Users] dropped calls from queue

[Tony Buser]

I just updated to latest cvs and the problem remains.  I did also notice 
that when the call coming in on the queue is through a Zap line (from an 
adtran 750 to an x100p) it logs the following just before the warnings 
below:

pr  7 14:21:21 VERBOSE[60194841]:     -- SIP/hrutter-432b answered Zap/13-1
Apr  7 14:21:21 DEBUG[60194841]: Set option TONE VERIFY, mode: 
MUTECONF/MAX(2) on Zap/13-1
Apr  7 14:21:21 VERBOSE[60194841]:     -- Stopped music on hold on Zap/13-1


Tony Buser wrote:

> We're having a strange problem with our receptionist.  She runs an xpro 
> softphone and we're using a queue to handle incoming calls.  It seems 
> nearly all of the calls that come in through the queue get dropped.  At 
> first we thought it might have been human error (clicking the wrong 
> button in xpro or something) or that the person waiting in the queue 
> just gave up and hungup, however it seems to happen when the following 
> gets logged:
> 
> Apr  7 14:53:35 WARNING[60424217]: File 10 does not exist in any format
> Apr  7 14:53:35 WARNING[60424217]: Unable to open 10 (format G729A): No 
> such file or directory
> Apr  7 14:53:35 WARNING[60424217]: Agent on SIP/hrutter-c6fa hungup on 
> the customer.  They're going to be pissed.